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Technical Support

National N Diploma: Technical Support NQF Level 4

Minimum Duration : One Year SAQA ID: 78964 (N5)

-Network Engineer

-IT architect

-System Engineer

-Windows server & System Administrator

-Service Consultant

-Network Administrator

-Technical Support Analyst

-Computer network/IT

-Technical support Manger

-Project IT

The qualification provides the learner with the flexibility to articulate in the IT environment with a wide variety of specialization options and articulation within the Telecommunications, Information Technology and Electronic Industries and other industries where IT is a key component, like the Financial Services Industry.


Career Opportunities:

-Network Engineer

-IT architect

-System Engineer

-Windows server & System Administrator

-Service Consultant

-Network Administrator

-Technical Support Analyst

-Computer network/IT

-Technical support Manger

-Project IT

The qualification provides the learner with the flexibility to articulate in the IT environment with a wide variety of specialization options and articulation within the Telecommunications, Information Technology and Electronic Industries and other industries where IT is a key component.

Admission Requirements:

1) Have passed Grade 11 or its equivalent (NQF Level 3)
Including English language and Mathematics/Mathematical literacy

Have Completed End User Computing Level 5

Have Passed Level 4

First Year (1st Semester)

PC Technologies (A+ PREPARATION)

-Work with RAM, CPUs, motherboards, power supplies, and other PC 

  components

-Install, partition, and format hard drives

-Install, upgrade, and troubleshoot Windows 2000, XP, Vista and

  Windows 7

-Troubleshooting PCs and implement security measures

-Install video and multimedia cards

-Work with portable PCs, PDA, smart-phones, and Wireless Network

  Technologies

-Printers, Managing Printers and connects to the Networks and

  Internet

-Understand safety and environmental issues

-Establish good communication skills and adhere to privacy policies  

  Fundamentals (Refer to CAT)

-English 1st language – Level 4

-South African 2nd language – Level3
-Mathematical literacy – Level 4


Second Year (2nd Semester)

Network Technologies (N+ PREPARATION)

-Build a network with the OSI seven-layer model

-Configure network hardware, topologies, and cabling

-Connect multiple Ethernet components

-Configure wireless networks

-TCP/IP Applications

-Work with network protocols, including TCP/IP, DNS, SIP, and IMAP

-Configure IPv4 and IPv6 routing Protocols

-Shares and access network resources

-Interconnect network operating systems-Windows, Mac OS,

  UNIX/Linux

-Set up clients and servers for remote access

-Monitor and troubleshoot networks

Note: This qualification is awarded by MICT-SETA

Varsity Institute of Science & Technology is accredited with: